Refund & Cancellation Policy

Payment Confirmation

The payment confirmation message will send to the customer’s registered mobile number and/or email within 24 hours after the purchase is confirmed.

Cancellation and refund

Prior to making a cancellation, we recommend you to carefully read the cancellation rules that apply to your purchased services or activity. Customer can cancel their order within 3 hours; refund will be done only through the original mode of payment. Please allow up to 45 days for the refund transfer to be completed.

For Services, partly used services cannot refund at any time. Customers can claim the full amount for the purchases of the services we rendered if the cancellation took place within 7 days from the purchase. Cancellation after 7 days but within 15 days or 48 hours before the activity, a cancellation charge of 30% would be levied. The cancellation charges after 15 days to 30 days are 50% of the purchase value and no refund would be allowed after 30 days. However, the right to changes is subject to availability and solely reserved for the decision of the company.

We rely on the customer, to choose carefully and ensure that the deal they select suits their needs, requirements, and timing. Also, we do thoroughly investigate exceptional cases if a refund is the only option.

  • No show; if you fail to turn up about an hour for the tour or the activity, no refunds in part or full can be provided. The same condition applies in the case of unused tickets. Rescheduling can be done only once in case of bad weather in compliance with United Arab Emirates Coast Guard rules and regulations.
Late or missing refunds (if applicable)

There is often some processing time before a refund is posted. Please allow a minimum of 45 days after your confirmation notification of the refund before check with your bank or credit card provider. After 30 days and your inquiry with the bank and/or credit card, if you still have not received your refund yet, please contact us at


No return or refund on gift vouchers after purchase and gift tickets can be changed as the service policy.